Refund policy
Last updated:
Briott payments are processed by Paddle.com, our authorized reseller and the Merchant of Record for every order. Here we explain when a payment is refunded and how to ask for it.
Plans
Plans are charged monthly in advance and you can cancel anytime: your plan stays until the end of the paid period and there are no more charges.
We don't refund partial months or unused time, unless the law of your country gives you that right; in that case we refund what applies.
If you move to a cheaper plan, the change applies at once and what you paid for the month isn't refunded; from the next renewal you pay the new price. If you move to a more expensive one, you pay the difference for the rest of the month at once.
Credits bought separately
Credits you bought and haven't used are refunded in full if you ask within 14 days of the purchase. Credits you already used aren't refunded.
When a credit purchase is refunded, the credits left from it are taken off your balance.
Charges made by mistake
If we charged you twice or for something you didn't ask for, we refund the full amount, also after those periods.
How to ask for a refund
- Write to us at hola@briott.app with your account's email and the date of the charge or the invoice number.
- You can also ask Paddle from the link in your receipt or at paddle.net.
The refund goes back to the payment method you used and, depending on your bank, may take a few days to show.
If you don't recognize a charge
Write to us first: we solve it faster than a chargeback. While a chargeback is being resolved, the account stays paused.
Questions about this document? Email us at hola@briott.app.